Refund Policy

1 Eligibility

Refunds are available for the following hostAone.com services when purchased directly through our website:

• Shared Hosting – All plans (Starter, Professional, Enterprise)
• Reseller Hosting – All reseller plans

2 Non-Refundable Services

The following services and fees are not eligible for refunds under any circumstances:

• Domain registrations and renewals – Domain names are registered with third-party registries and cannot be refunded once processed.
• Add-on services – SSL certificates, premium licenses, dedicated IPs, and other one-time add-ons.
• Setup or migration fees – Any one-time setup, migration, or configuration fees.
• Third-party services – Services provided by external partners (e.g., premium themes, plugins).
• Partial usage – Refunds are not prorated for partial months of service.

3 Refund Conditions

To qualify for a refund, all of the following conditions must be met:

• Refund request must be submitted within 30 calendar days of the original purchase or renewal date.
• Only first-time accounts are eligible for the money-back guarantee. Repeat customers may be evaluated on a case-by-case basis.
• Your account must be in good standing with no outstanding balances or violations of our Terms of Service.
• The service must not have been used for illegal activities, spam, or abuse as defined in our Acceptable Use Policy.
• You must cancel your service before requesting a refund (see Section 6).

4 Refund Process

Follow these simple steps to request a refund:

1. Cancel your service via the Client Area or contact Support to initiate cancellation.
2. Submit a refund request by opening a ticket in the Client Area or emailing billing@hostAone.com.
3. Provide verification – Include your account email, service name, and reason for the refund request.
4. Wait for confirmation – Our billing team will review your request within 2–3 business days.
5. Receive your refund – Approved refunds are processed within 7–14 business days to your original payment method.

5 Abuse Policy

hostAone.com reserves the right to deny refund requests in cases of:

• Fraudulent activity – Use of stolen payment methods, fake identities, or chargeback abuse.
• Service abuse – Excessive resource usage, spamming, hacking attempts, or violation of our Acceptable Use Policy.
• Multiple refund claims – Accounts with a history of frequent refund requests may be flagged for manual review.
• Policy manipulation – Attempts to exploit the refund policy (e.g., signing up, using the service heavily, then requesting a refund).

Decisions regarding abuse-related refund denials are final and made at hostAone.com's sole discretion.

6 Service Cancellation

You must cancel your service before requesting a refund. Refunds cannot be processed for active services.

How to cancel:

• Log in to your Client Area
• Navigate to Services → My Services
• Select the service you wish to cancel
• Click Request Cancellation and follow the prompts

❓ Need Help?

Have questions about our refund policy or need assistance with a refund request? Our billing team is here to help.